Landlines are quickly becoming a thing of the past. When VoIP helps you eliminate phone bills and provides so many more features than regular phone lines, it makes sense for businesses to switch. That’s why 61% of companies now use a VoIP service instead of landline phones.
You can’t afford to have poor call quality in business, so choosing a VoIP service is something you can’t get wrong. Below are five tips that will help you look through the VoIP service options to find the one that will work best for your company.
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1. Compare Pricing
There isn’t a standard price when it comes to VoIP providers. Each VoIP company offers different call qualities and options. The question is, what do you value the most for your business?
Look into what each provider offers and determine what features are essential to your business. Keep in mind, though, that you shouldn’t just go for the lowest-priced provider there is. They’ll provide subpar service in most cases and not offer you the right features that your business needs to succeed.
2. Look for Call Routing
If you’re a customer-facing business, the chances are good that you don’t want customers to call your service representatives directly. You don’t want to waste someone’s time with support requests they don’t have responsibility for. That’s why you need company phone greetings to help direct people where they need to go.
A reliable VoIP provider should provide a greeting to customers and give them options for the department they need to speak to. You can then use a service like Amazing Voice for recording a voiceover to send customers to the right support person.
3. Security Features
VoIP phones work differently than landlines. They don’t rely on the phone company to work. A VoIP system works with an internet connection, just like your computers.
While this may be convenient, it does also open the door for cybersecurity problems. You’ll need to verify the security practices of a VoIP company to make sure they keep your calls secure.
4. Integrations
A lot of software applications today work with other software. Businesses need to connect their data to work efficiently. Your VoIP service is no different.
Look into the third-party integrations offered by your VoIP provider. Make sure it can connect something like your CRM software to automatically track calls so your team doesn’t waste time tracking their calls manually.
5. Online Reviews
One of the great things about the internet is that it gives everyone a voice. You don’t have to make big bets when working with software vendors. You can do a quick search on Google to see what other customers say about a business vendor.
Make reading online reviews one of the first things you do when looking for VoIP providers. These reviews will help you narrow down your choices and spend less time looking at bad providers.
Choosing a VoIP Service Is an Important Decision
There are many VoIP companies out there, and not all of them will provide your company the service it needs. Keep the things above in mind when choosing a VoIP service to find a provider that can give you the service your business needs to succeed.
If you want to learn more about the business services available to your company, then head back to the blog to see everything available to you.
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